Return Policy
RETURN POLICY
Easy Returns, Thoughtful Service
At Eardater, we want every artistic vase to become a meaningful part of your home. If your purchase does not meet your expectations, our return process is designed to be simple and transparent.
01 · RETURN WINDOW
30-Day Return Period
Eardater accepts return requests within 30 days of delivery. To qualify for a return, items must be returned in their original condition — unused, uninstalled, and in the same state as received, including original packaging and any accompanying accessories.
RETURN REQUIREMENTS
Original Condition
Items must remain unused, uninstalled, and include original packaging and accessories.
Proof Of Purchase
A valid proof of purchase is required for all return requests.
HOW TO REQUEST A RETURN
Contact Our Team
To request a return, please contact our support team at service@eardater.com.
Receive Return Instructions
If approved, you will receive return authorization and step-by-step instructions.
Complete The Return
Returns sent without prior approval may not be accepted.
DAMAGED OR INCORRECT ITEMS
We Are Here To Help
Please inspect your order upon arrival. If an item arrives damaged, defective, or incorrect, contact our customer care team as soon as possible so we can review the issue and provide an appropriate solution.
Items
Not Eligible
For Return
- Custom-made or personalized products
- Items damaged through improper use
- Products returned without prior approval
- Original shipping fees paid at checkout
Exchange & Customer Support
If you have questions about returns, exchanges, product conditions, or your order status, please contact the Eardater Customer Care team. We are committed to helping create a smooth and thoughtful shopping experience.
"Every Eardater piece is created to become part of your space. Our return process is designed to support your confidence from purchase to home."
NEED HELP?
Contact Eardater Customer Care
Email us at service@eardater.com and include your order number for faster assistance.
Chengdu Xingyi Huiyi Technology Co., Ltd. · Eardater